Originally Posted by
Katys Grandad
What rang a small bell with me was when the OP refers to the time the process took. A few weeks ago when I rented a car from Alamo at MIA the staff were very strictly enforcing their own rule that only the primary renter could join the queue for the desks. Even additional drivers had to stand quite a way back from the area and wait to be called forward when signatures were needed. It wasn't helped by the fact that the woman enforcing the rule was just about the rudest person they could have found for the role. No end of reasonable requests from customers to join the queue were met with a flat and abrupt refusal. It actually became a bit heated with a number of people arguing with her. In all that chaos I was glad to get it all done and be on my way and I have to say that the agent service at the desk was absolutely fine.
The only justification that I could come up with was that they don't want to appear to have a very long queue for those people who, like me, haven't always reserved in advance and in those circumstances regard the rental companies as much of a muchness renting the same cars at more or less the same rates. I could imagine that in that very large area a lot of potential renters who just want a car for a day or two would look at a long line and go to another provider in the same area.
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