I didn't buy the Gold option because I was on my own and would be the only driver. So chose the Fully Inclusive option and was more than happy to return the car full of fuel. They would not let me do that. I protested at Alamo in Sanford this April and was told that if I didn't pay for the fuel there and then, that I couldn't have the car!!! The guy was quite unpleasant, and if I hadn't had to be somewhere by 5pm I would certainly have argued my case!!

He also gave my a really basic car too, so I drove to Orlando airport the next day, went straight into the Alamo rental area, complained that the steering wheel was too thick for me to grip properly (it was but I suppose I could have coped!!) and they invited me to choose a car from one section of the car park. Much nicer!!!