Beware Dollar at Tampa Airport

[Jules]

We had problems with dollar at MCO in November arrived on Virgin flight from Manchester queued for 45 mins to reach the desk only to be told there were no cars, had a further 1 hour wait until eventually received the car. We had pre booked our car but not through Virgin, there seemed to be plenty of cars for the people at the Virgin desk they had no queue at all. Like Chrisj says they knew what cars had been hired and which flights their customers were arriving on so there shouldn't be a problem

[chrisj]

I would demand they arranged taxi's to take us to our villa straight away, I would then expect
them to deliver the car to the villa, and if they hadnt done this and we wanted to go out
would expect them to pay for our taxi's and even some form of compensation


After all you are the customer, they have failed and everyone in America seems to go on about
how good they are at customer service and so I would put them to the test

sorry if that sounds negative or harsh, but they have boobed big time and should make amends

[Rhosyn]

i agree and would fly to Sanford next time never had any problem and the staff are pleasant
If I had a choice sanford every time. My husband must be like your mother Chris I don't think they will forget him in a hurry. But still they did not care its all they said was we don't have the cars but there will they will be ready for you tomorrow, tomorrow never comes.

[chrisj]

That is bad customer service, lets hope it was a one off

[Jill]

We rented a Dollar car at Tampa airport, Christmas time and did not have any problems. We did have a problem with the front passenger seat belt which they could not rectify and they immediately apologised, agreed there was no way we could use the car as wearing seat belts is a must in Florida and they then gave as upgrade.

[chrisj]

hopefully this was just a 'one off'

[Y]

Yes, we also flew in on 3rd April
This was obviously the problem day.
Chris J , I agree their customer service was disgraceful and we set my mum on them but to no avail!
There was only one lady at the desk,the other young man went to tea and 'wisely' never came back.
Beryl ,you were lucky to get an economy car as they didn,t even have one of those left at Tampa. Once our jetlag wears off we will be contacting their customers services to see what they have to say.
Apart from that we had a wonderful holiday and it won't put us off returning to Florida again.
Also Thanks to John & Roger because most of the other families in the queue had paid about £150.00+ more for their 7 seater.

[huckleberry house]

Mine was 3rd april as well at Miami so obviously a problem day for them all over Florida,I do wonder why they keep taking the bookings though when they must know they dont have the cars.Incidentally our intermediate 4 door car didnt have any air conditioning vents in the back,the children were nearly cooked and didnt stop letting us know for the whole two weeks,never again,a 7 seater for me next time.

Lesley