After arriving at Tampa with no delays on either of our flights we arrived at the Dollar car hire pick up desk only to be told there were no cars and we would have to wait a while!
Well after 90 minutes despite having a prepaid voucher, (From this site) we were still waiting along with at least 10 other british families.
Despite several protests we were told we couldn't have a refund because we had prepaid and for the same reason they couldn't transfer us to another car hire company.
The duty manager spoke to us on the phone but refused to come down to the desk and just kept saying we should be patientas they were cleaning the cars.
To cut a long story short we finally received our 7 seater 3 hours after arriving at the desk and after refusing a smaller inferior car.
Their parting comment was that we were lucky not to be at Orlando as it was even worse there!
Were we just unlucky in being there the week before the Easter break or is this a common occurrence.
They also wanted us at one stage to pay extra to be upgraded to a larger 7 seater[msnmad].