Cancel Car Hire due to Corona Virus

[roger]

If you booked through us then you can certainly cancel for a full refund. If you have already emailed us, we have been working around the clock for the past 2 days processing cancellations and refunds, so I apologize if we've not got to your email yet. We do generally respond within a couple of hours, so let me know if you do not have a response by the morning.

[Tonish]

This is bound to be a nightmare for you Roger. It could last for months, best wishes for you as you deal with it.

[abbeyvillas]

Hi Roger can we get a refund if we’ve just paid the deposit or do we have to pay the full balance even if we’re not likely to go? Our balance is due to be paid as we are booked for 3rd June but it seems unlikely.

If you booked through us then you can certainly cancel for a full refund. If you have already emailed us, we have been working around the clock for the past 2 days processing cancellations and refunds, so I apologize if we've not got to your email yet. We do generally respond within a couple of hours, so let me know if you do not have a response by the morning.

[roger]

We always refund all payments made, whether you've paid just the deposit or the balance, as long as you cancel by 2 days prior to collection.

Or, you can move your dates to new dates in the future (at whatever cost the new dates are, so the balance may be adjusted depending on if the price goes up or down). If you are unsure of new dates, you can use estimated dates, then adjust again later, or cancel later.

Hi Roger can we get a refund if we’ve just paid the deposit or do we have to pay the full balance even if we’re not likely to go? Our balance is due to be paid as we are booked for 3rd June but it seems unlikely.

[abbeyvillas]

Thanks a lot Roger I’ll look at moving the dates to next year 🤞

We always refund all payments made, whether you've paid just the deposit or the balance, as long as you cancel by 2 days prior to collection.

Or, you can move your dates to new dates in the future (at whatever cost the new dates are, so the balance may be adjusted depending on if the price goes up or down). If you are unsure of new dates, you can use estimated dates, then adjust again later, or cancel later.

[abbeyvillas]

Or maybe we can move the deposit to next year if that’s an option?