For several years we have been Dollar Express members and have had our membership linked to our car hire booking and gone straight to the Dollar kiosk in the car park rather than queing at the Dollar desk in the airport. On our last trip we were told that this was no longer possible unless you book directly with Dollar and officially they should send us back to the Dollar desk to collect our paperwork! They did let us use the car park kiosk on that occassion but said this would not be allowed in the future.
Has anyone else experienced the same?