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Thread: Dollar upgrade Fee - not upgraded

  1. #1
    Moderator christhear's Avatar
    Join Date
    Aug 2004
    Location
    Westbury,Davenport,Florida.& Hemel Hempstead
    Posts
    2,698

    Dollar upgrade Fee - not upgraded

    I have just returned our hire car to Dollar at MCO and was told they now email receipts.

    I've just received my receipt and have been charged for an upgrade which we did not have.

    Extremely unhappy, have forwarded receipt to Roger, hopefully something can be resolved quickly as Im on my CC limit
    Christine



  2. #2
    Administrator
    Join Date
    Jan 2002
    Location
    Kissimmee, Florida
    Posts
    5,608
    Sorry to hear about that. As you know, Carolyn has your email and she has passed to Dollar to find out why they have charged you. If you didn't take an upgrade then they most certainly shouldn't charge you for one! These days Dollar have been really good with not charging for such things, so it's unfortunate this has happened.


  3. #3
    Moderator christhear's Avatar
    Join Date
    Aug 2004
    Location
    Westbury,Davenport,Florida.& Hemel Hempstead
    Posts
    2,698
    Have got the refund - thanks. Would have been hard to do if booked direct.

    Just shows what a good service it is booking through you
    Christine



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