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Thread: Hurricane situation - extending car hire

  1. #1
    Moderator christhear's Avatar
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    Hurricane situation - extending car hire

    My sister is currently out at our villa and due to fly home Monday. What will the situation be if the car doesn't get returned on time. If they loose power they wont be able to contact anyone and BA are not sure if Monday flights running yet. They have cancelled Sunday's
    Christine



  2. #2
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    The car rental companies are all expecting people to be returning cars late and collecting cars late. Just try to contact Alamo, but don't stress too much if you cannot get through.


  3. #3
    Moderator christhear's Avatar
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    Quote Originally Posted by roger View Post
    The car rental companies are all expecting people to be returning cars late and collecting cars late. Just try to contact Alamo, but don't stress too much if you cannot get through.
    She's with Dollar - so try to contact them then
    Christine



  4. #4
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    Quote Originally Posted by christhear View Post
    She's with Dollar - so try to contact them then
    Dollar are being very flexible (as are Alamo). Below is an email they sent out today:

    Below are the latest updates for Irma - Customer Care update 9 Sep 2017


    • Please do not advise customers to contact the location. Our locations are already under pressure to prepare for the storm, evacuate and ensure employees are safe. Below are a few of the most helpful items from the company disaster policy.



    • Disaster policy is in effect for Puerto Rico, Virgin Islands, Florida, Georgia and South Carolina through Monday, September 11th. We will revisit the issue over the weekend and the date may be extended dependent on impact of Irma. Below are a few of the most helpful items from the policy.



    • For customers on-rent we are allowing a change from local return to a one way drop without intercity fee and honoring the original rate.



    • Customers with rentals originating in Florida, Georgia or South Carolina may drop up to 500 miles away if their scheduled return location is in the impacted area. There will not be an intercity fee and the original rate will be honored.



    • If the customer is on-rent and their scheduled return location is closed, they are under a ‘no charge’ grace period. The customer has up to 24 hours after reopening of the location to return the vehicle without additional charge.



    • Customers that advise they need to abandon their vehicle will be unable to return their vehicle and plan to abandon it due to the conditions must be advised the following. In the U.S, customers will be transferred to the Roadside Service department so a case can be created and records tracked. The number is on the customers key fob and also below.



    • The 24-hour Emergency Roadside Service (ERS) and Roadside Service (RSS) phone numbers are as follows:



    • Hertz/Firefly (U.S. and Canada) 800-654-5060
    • Dollar (U.S.) 800-235-9393
    • Thrifty (U.S.) 877-435-7650
    • Dollar (Canada) 877-354-5391
    • Thrifty (Canada) 877-466-0992


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