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[roger]

We have no record of you asking this question by email to us. We have a record of all customer emails and cannot see anything from you. Had you asked us the question we would have confirmed that Silver Inclusive has an additional driver and Silver Basic has 1 driver.

I can see your question on the forum here

http://www.orlando-guide.info/forums...695#post724695

Where you ask if Silver Inclusive allows 2 drivers, which we confirmed that it does. You then when ahead and booked Silver Basic which only has 1 driver. When you get a quote it also states clearly just one driver.

I've just been caught by this - Its going to cost me another £100 to get 2 drivers - much more expensive than when I first booked. Seriously unhappy about this. Maybe one should be Silver Basic and the other silver inclusive

When you've been using them for over 10 years and recommending them its a bit of a blow. I even asked a question on the forums the day I booked so you would have thought they could have made it clear not to book basic.

[christhear]

We have no record of you asking this question by email to us. We have a record of all customer emails and cannot see anything from you. Had you asked us the question we would have confirmed that Silver Inclusive has an additional driver and Silver Basic has 1 driver.

I can see your question on the forum here

http://www.orlando-guide.info/forums...695#post724695

Where you ask if Silver Inclusive allows 2 drivers, which we confirmed that it does. You then when ahead and booked Silver Basic which only has 1 driver. When you get a quote it also states clearly just one driver.

The thing that confused me was Silver Basic inclusive, I think it was the fact that the words Silver and Inclusive were there. I've learnt a tough lesson and it appears that I'm not the only one.