Hi Roger
I emailed John but seeing this thought I should perhaps have asked you first, we have always booked Dollar but because of the recent problems have booked Alamo for our Dec trip.
A couple of tings I just want to check please, when I booked I opted for enhanced roadside protection which it must have registered as ov points were awarded but I cant see it on the agreement (unless it is what they call extended protection?). Just want to check in case we do need it where to show we have paid it.
Also have checked in online and was told by a friend that you go straight to the car but the Alamo confirmation says we have to go to the counter, I thought that was avoided by doing the online checkin and really don't want to have to queue after arrival if we can help it.
When checking in I expected to be asked for a credit card but didnt (I paid by debit card but that is not what I want to use for security on arrival) do we get everything after we collect the car on departure? We had the system sussed with Dollar Express and it was great but hopefully will be just as smooth.