I arrived at panama City beach airport today and they do not have any seven seater SUV even though I booked in october 2014.
I waited an hour but none came in. They said they would not have any tonight at all.
They have told me nothing they can do.
they have given me a lower category car and said to ring them about 1pm tomorrow to see if they have one.
They said even though the car is a lower class they don't refund anything as I paid though a 3rd party ie us car hire.
Is this correct as I am very unhappy as I paid for a 13 day hire for a higher class vehicle. I also have to give up more holiday time to return to the airport.
Thank you.
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