Originally Posted by
Tonish
Loyalty counts for a lot. I've used Martin's services many times over the years, and have always found him to provide service way beyond anything I have found elsewhere. Same goes for the US Car Hire service. I need a really compelling reason to go elsewhere these days and if it cost me USD 5 more to use this site, I would be happy to pay it. I have lost count of the number of times I have hired cars or bought tickets from here over the years and never had any problems whatsoever. Service has been faultless, quick and delivered efficiently and politely. Any issues I have come across (always with the hire companies rather than the booking agent) have been sorted out immediately with no fuss and an instant apology or explanation. Emphatically, I have never found anywhere else which can match them.
It is rare these days to find somewhere you can wholeheartedly recommend to others, but in this case, I'm a fan. I might be able to find a cheaper service elsewhere (although I haven't), but even if I did, it would take a lot more than price to move me.
That sounds awfully sycophantic, doesn't it, but it's not really meant to be. It's all about confidence. My holidays are the most important parts of my year and neither Roger or Martin have ever let me down, which is both unusual and praiseworthy.
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