Originally Posted by
FraserLynn
Just to share one of my recent experiences.
I turned up at the Alamo office at Union Square in San Francisco at 10.30 which was obviously peak time as the queue snaked out of the building and all the way up the road. All of the other rental companies were empty without any queue at all.
I have to say my heart dropped at the thought of standing there waiting, they also had a queue supervisor in place. The difference was that she was fantastic. She kept everyone informed, helped them to start to get the paperwork done, chatted with everyone, created a few good laughs, gave some insights to the famous landmarks around us, she did a front of queue celebration with everyone as they got there, helped shift luggage so that people didn't have to bring it into the queue and got to know everyone's names. What looked like at least a 2 hour wait, was actually only 45 mins and it passed with very little stress because of this ladies attitude.
As everyone has noted, it is the person who make the difference.
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