Hi, does anyone else use this card. I got one last year for our trip and was pleased with the rates I got and no charges.
However I have used it this month in spain to pay for car hire and my statement has just come through. The only info the statement shows is the uk charge in pounds, it does not show the charge in euro or the rate of exchange. They say they have been doing it like this for a couple of months now.
The bill was 460 euro and I have been charged 405 pounds which I work out at a rate around 1.13 which is nowhere near the rate during May. To my mind this means I have been charged the wrong rate or that the car hire company applied a charge higher than the bill. Either way despite phoning Halifax they can not tell me the rate used or the euro charge applied by the car hire company
Anyone else had this problem recently? I don't understand why they have stopped showing the details on the statement and have put in a written complaint. Even the customer service guy didnt know they had stopped it
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