Complaint regarding villa hire

[brownm]

I am so please that the villa owners is not related or listed on this great website!! However I am sorry to hear about your poor experience in renting a private villa. It really does pay to read up on recommendations and as already said ask as many questions as you like and I am sure the owners on this site will be more than happy to assist.

Regards,

Mark.

[David W]

I'm sorry to hear about your problems and would certainly recommend using this website for any future villa rentals you decide to make.

This year we hired a villa from an owner on this website and when we arrived (late April and temperatures in the mid to upper 80's) the Air Con was stuck on "Heat", so you can imagine the shock when we entered the villa. It was early evening and although I thought about contacting the UK owner, I decided as it was late in the UK I would try the management company first. On calling the management company I got a recorded message saying out of office hours and gave a cell phone number to call in case of emergencies. My first thoughts were is this an emergency and decided yes, so I called the number. This went to a recorded message saying leave a message and they would get back to me. Being a bit of a cynic I thought this will be a waste of time and we will hear no more, but I left a message anyway explaining the problem. To get out of the heat we decided to got to the local Publix to get some supplies. While in the Publix I received a text from the management company saying they were trying to call me. When we got back to the villa I called the number again and spoke to a very helpful and sympathetic lady who said she would call me back. Literally 2 minutes later she called saying she had arranged for an Air Con engineer to visit and he was finishing another job, but would be with us within half an hour. He was and after another 30 minutes work, now 8:30pm, he had fixed the problem - what a relief to feel the cold air!!

The next day I spoke to villa owner and he said we could have called him even though it was late in the UK. He now informs me he has changed the controller so he can adjust the temperature remotely via the internet should any future guests have problems setting the temperature. Overall I had excellent service from both the villa owner and the management company.