A jolly holiday - the final part

**kitch50** · 08-11-2013, 18:27

Just an update on our claim for compensation - Virgin declined our claim for compensation back in November last year saying that it was extraordinary circumstances that caused the delay, but after we contacted the Civil Aviation Authority, as a group of passengers, we have instructed a firm of aviation solicitors who think we have an excellent chance of winning our application through the Courts... we have decided to do this not for the 600 euros each compensation (although it would be nice if we do win) but out of principle because this airline treated us appallingly and think it is ok to just fob us off with 12,000 airmiles without even so much as an apology .... will keep you all updated on our progress if you are interested .....

**Katys Grandad** · 08-11-2013, 18:33

I reckon they'll take it to the very limit and then cave. Showing them that you mean business is definitely the way to go with this.

Best of luck to you all!!

**steph_goodrum** · 08-11-2013, 21:15

Airmiles are only any good if youu intend to travel with them again so they will gain more from it, hardly a fair compensation (and I thought illegal)

**caroline** · 08-11-2013, 21:42

Good luck Wendy, I hope they pay up, personally I think they should pay more because they treated you so badly. Please do keep us posted.

**kitch50** · 14-11-2013, 20:13

Update - claim submitted by 70 families via a solicitor and Virgin now have 28 days to reply with a settlement or their arguments. On the 29th day an application will be made to the High Court and a hearing date will be set - wish us luck .....

**randyj** · 15-11-2013, 22:58

I wish you all the luck. We had similar incident with air canada a few years back and we took our issues to the newspapers and to the president of the company. All we got was 4 credits to fly with them again but I ripped up the tickets and sent them back. Again it wasn't for the free flights but it was the way it was handled by the employees. It took us 3 days to get home, we fly with west jet now and hard to believe the difference in customer service. 100%

**kitch50** · 01-07-2014, 14:49

Just thought you all might like to know that after 17 months of perseverance including getting solicitors involved and taking our case to the High Court, today Virgin Atlantic have finally made the right decision and have agreed to settle out of Court our claim for compensation due to us for our 26 hour delay.

To recap our flight home from Orlando to Gatwick in October 2012 turned into the flight from hell and what proceeded was a Public Relations disaster for Virgin Atlantic and a lesson to all airlines how NOT to treat your customers. The result was around 400 passengers arrived home more than 26 hours late. It was not the fault but the way in which the situation was handled by Virgin, as a result 90 families got together via Facebook and started proceedings against Virgin......

today the voice of the people won !!!

**Rob Dawson** · 01-07-2014, 16:06

Congratulations and well done for your perseverance .
Jan

**Lyn** · 01-07-2014, 16:09

Glad to hear you have at last had some compensation, however it should not have taken this long, and you should never have have been treated in manner you were, Virgin should never be allowed to treat people in this way.