Fully endorse what you say in regard to hotels, we have stayed in many all over the world and can honestly say 90% were excellent.
However on occasion hotels do not always show clearly the erroneous charges that can be added.
As with my phone bill in LA. Yes the charges were indicated on the room telephone but nowhere did it say a call made in LA to another telephone in LA was considered long distance.
Long distance to most of us would be a call from LA to Las Vegas for example.
On occasion they do get it wrong and the comment "your company will pay was jaw dropping".
Lynne
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