We did announce it on here and on our Facebook and Twitter pages at the time (or at least I think we did). We want customers to understand the options there are and take great pride in our website and getting information over to users.

I'm sorry to hear you had problems, but I'm not sure what else we could be doing to communicate this to our customers.

We did think about calling the Silver Basic option Bronze, but as the only difference between it and the Silver Inclusive rate is the 1 driver, we thought calling it Silver Basic Inclusive would the clearest way of indicating a slightly stripped back product to our customers.

As usual, full details of the options available are on our website at http://www.uscarhire.com/hiretypes.aspx