Purchased 4 flights through an ABTA regulated website on the 26th October to Orlando with American Airlines for £1880.00. The flights are via Miami going and direct coming back. Paid for the flights in full and the money was taken from out bank account. On November 4th I received a call from the website who said that they could not get the code for these flights and would be refunding the cost of the flights. We can then rebook for £2900.00 for the same flight.
Can they do this?