Hi everyone, we are flying with aerlingus in October gla-Dublin -Orlando , booked this because of at he time best price and had read a few people say that they have received good service. Anyway starting to get a bit nervous! So far I m finding their customer service leaves somewhat to be desired! Tried to select ourseats online and got a message saying I had to call to do this, called and got a girl with a very bad attitude! I asked why I wasn't able to do this online when the service avails itself to it----" because you can't"
was the answer ! I s aid yes but what is the reason for this? Guess what my answer was! The same again !! After the third time asking she said " I will assign your seat just now! So she has given us row 34 and35 I asked if these were above the wing as we would prefer not to sit there, she said no and continued to select our return seats which are rows 19 and20!!! Guess what ? I have just checked seat guru and they are above the wing!!! I had a few other questions regarding our flights but every time I started to speak she kept saying goodby and thank you for calling aerlingus!!! I had to tell her to hold on I had other enquiries! But she just couldn't wait to get off the phone!!! Has anyone else had this experience? Please tell me that it I not representative of what we can expect on our flights! Any information would b great! Thanks
Pauline
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Originally Posted by mexico
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