Quote Originally Posted by steph_goodrum View Post
I'm quite happy when they write Gratuity not included because then I can use my discretion and tip according to service etc. It's when they write 18% gratuity included which bugs me because if it isnt discretionary/voluntary then it is a service charge and should be called such.
Except you can ask them to remove that. Unless there is something in the menu like 18% charge for groups of over 6 (although I've never understood why that happens - surely it means the restaurant is getting more business and a bigger bill should mean a bigger tip by default).