We were supposed to pick up our car in Miami tonight. However after a stressful day (very long story) our flights were re routed and we are now (hopefully) arriving into Orlando tomorrow.
I emailed Roger/Roulla and asked if they could change our car accordingly, I got a swift reply and Roullla asked me to call the emgerancy phone number on my voucher. I spoke to a very nice lady who reassured me that she would re book my car when she got into the office at 8 am in the morning and would either text me or phone me with a new order number and that would be all I need to now pick up my car at Orlando tomorrow.
I cannot praise them all enough for their fantastic service, especially as it's a Sunday!
This is why we have used the car hire from here for years - and with service like this we will continue to recommend this site to friends and family.
Well done!!!
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