Thought I would relate recent experience with Dollar. Note I didn't (for once) book through Roger. I booked to hire a mid size out of Los Angeles LAX airport. No problems with everything till I walked out on the lot - no cars. There were three of us me for a midsize and others for compacts. I have never seen a lot so empty and at a major airport. The only car they offered was a "police interceptor" i.e. Crown Victoria which as the other guy said "Who wants to drive around LA in an unmarked police car! Anyway after standing around getting no help for sometime. I spotted a Dodge Nitro SUV black and thought I'll have this one but the attendant refused to let me have it so I asked her to call the Lot Manager who reluctantly let me have it. Further trouble happened two days before leaving when the air bag holder on front passenger door pillar fell off. As it was integral with seat belt I couldn't have anyone sitting there and didn't have time to get a replacement. All this on a new vehicle with 300 miles on clock. Anyway I wrote to dollar on my return and they sent a letter full of "standard lines" about vehicle cleanliness and having to take a smaller vehicle etc which clearly showed they didn't even read my letter.
So bottom line is I will return to US Car hire next year and go with Alamo.
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