Arrived back in the UK from Florida yesterday, on rather a convoluted flight - Olando-Miami-Raleigh-Heathrow.
We had one checked bag, which unfortunately did not appear at Heathrow.
Went to AA service desk, and was impressed that they already knew about the bag.
The bad news was that it had got missed off the flight from Miami-Raleigh, but the good news was that it was on the direct flight from Miami-Heathrow. This was due in about another hour. We didn't want to wait for it, and after giving some details were told it would be delivered to us in Oxfordshire early evening.
Sure enough, at 6.30pm it was delivered to our home by a courier.
I know they shouldn't have missed the bag off in the first place, but was pleasantly surprised by the efficient way the problem was handled.
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