Phone number?

[roger]

It is the case that if you have any problems at at the last minute before collection then you should call the rental company directly. On your voucher is an emergency UK number (for Budget) and the depot phone number for Dollar and Alamo. Even if we were to take your call (day time or out of hours) then all we could tell you to do is call the emergency number on your voucher.

[Margaret]

Hi everyone, as it turned out we did have problems with late pick up due to flights being cancalled. Car hire was was not a problem thankfully. Am planning on posting a trip report telling the whole story [msnwink]
Margaret

[Clare R]

Glad to hear it all went well with the car hire portion - so often the original poster to a thread never relates back with what happens to the end of their tale.

[roger]

An update on this. We are about to get an emergency UK number to use for Alamo and Dollar bookings. This will be for genuine emergencies only and will be staffed up to 10:00pm UK time. After that you can leave a message with contact and order details and someone will get back to you the following morning.

The number is not for placing last minute orders, but to notify us of last minute problems such as delays or other issues with a booking already placed.

[gpullan]

Roger,

Does this number replace the current one as this was always manned as far as i know?

Speaking for the Manchester Virgin flight, quite often it can be around 5pm US time that you are at the desk/kiosk which would be around 10pm UK time hence the phone number would be unmanned?

[roger]

The current one is for Budget and is not manned evenings or over night, but both are monitored for messages. The idea of the numbers is really for delays or known issues before you fly. Once you are at the desk, in the unlikely event of an issue then you can log the issue on the answer phone, but problems at that point would be extremely rare.

[Tony G]

That's great news, Roger. How will those of us with existing bookings learn the number? Are you intending on posting it one here, or sending out emails?

[roger]

We will announce the number on here shortly.

<blockquote id="quote" class="ffs">quote:Originally posted by Tony G
That's great news, Roger. How will those of us with existing bookings learn the number? Are you intending on posting it one here, or sending out emails?
[/quote]

[gpullan]

Sorry yes i remember it was Budget where we had the problem in 2008 not Alamo. I did need to call the number whilst actually at the kiosk on a Sunday afternoon in October. I left my message and was contacted back within 20 minutes.

Within another 10 minutes the problem was sorted [msnsmile2]

[ukman]

We were late to pick up our alamo car by 2 days and no questions was ask.