Hope someone will be able to help with this query regarding virgin.

my next door neighbour has booked with 9 of her family to go over on June 26th, she booked a virgin flight from Glasgow with Charter travel. two of the party were her elderly parents aged 75 76, she has paid the full balance at the time of booking 6 months ago.

The problem is when she booked her dad had just had a TIA [ mini stroke] but was cleared by both his GP and hospital Doc to fly, but when she went to get insurance for her dad 6 months ago she only found 4 companies who would insure him but not Until 6 weeks before the departure.

now her Dad had another mini stroke at the weekend, both the family and the GP now think its too unsafe to fly.

So now my neighbour is stuck between a rock and a hard place as she wasnt able to insure her dad and neither charter travel or virgin will do anything for her she cant get a refund [ flights were 700.00 each] she cant even get a name change.

I did speak to someone who works for virgin today and they said she could try and claim back the taxes back , but she cant get anyone to tell how much of the flight was taxes.
anyone ever had a problem like this ...or has anyone any thoughts