Just got back from Orlando where I had a seven seat SUV booked and as I arrived at xmas they clearly had run out of their own cars as I ended up with a Jeep Commander from Enterprise. This car was awful, it was a 2008 car with 40k on the clock and clearly not well maintained as it felt really beaten up. The car developed a fault with the key after I had it for a day so I took it back and thankfully some of the Alamo cars had come back and they swapped it for a brand new 2009 Tahoe with just 500 miles on the clock!
This was a fantastic car, absolutely colossal, leather seats (it was actually an 8 seater), climate control, bose sound, the lot!
For future reference, am I allowed to refuse a car if it's not from Alamo, or do I have to take whatever they give me as long as it's the type of vehicle I reserved? Obviously if they don't have anything else I have no options but in that case can I take what they give and swap it as soon as one of their cars comes in? It's just that the Jeep didn't feel safe at all, other than the dodgy key, the brakes squealed badly and it didn't feel comfortable on the road.
They actually had a brand new suburban waiting when I landed which they tried to make me upgrade to - I would have if the rate was decent but they wanted me to pay an extra $150 per day which they tried to argue was a great deal!
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