So sorry to hear about your problem with Budget. We tried them in June after using Alamo and Dollar for years. We, too, did not get our free upgrade, but the compact car we ended up with was brand new and took 3 adults (including a 6ft son) and 5 full size suitcases, plus 3 wheeled cabin suitcases and numerous extra bags acquired on the way. Of course we had a spare seat so different for us.

We also picked up a car in Port Canaveral and again, the car was fine, and their customer service excellent.

I think all the car rental companies are under pressure at peak times, but hopefully this car will be better for you.

Hope the rest of your holiday goes well.