I was really nervous about renting a villa on the web for our coming vacation to Florida, and have had since flashes of what could go wrong (usually when I meet someone who knows someone who's had a terrible experience on the web[msnwink]).
Now I have just paid my balance, and I must say I'm really happy with how "my" owners are dealing with me. I've sent countless mails with questions, to which they have answered with endless patience and always real fast.
They have sent me all the information I need for our vacation there, and even more, all very precise and concise in different files. I specially appreciate they have detailed the process step by step of what we should do if a problem occurred.
I also have contacted US car-hire a couple of times and always had a very fast and personalized answer (as opposed to computer-produced ones you get very often).

All this gives me a very secure feeling, and I thought it would be informative for those of you reading here who are still hesitating.

Granted, I haven't seen the villa yet , but at this point I feel very confident about the whole thing.

Nathalie.