Someone bumped into us on one visit and the car was illegal to drive (to say the least). The police told us to drive it back to the airport hire office and collect a new car - he told us no-one would pull us over as they were all out on calls but he informed the 'office' anyway.

When we returned the car to Budget and 'limped' up to their car return bit the staff were amazing. They took control, we had to go to the desk to sign out the new car but all they were concerned about was our health - no question of the car being off the road etc, etc. So I think I can safely say booking from this site was a god send to us as everything was covered.