<blockquote id="quote" class="ffs">quote:I do not have to call my customers as my MC offer a meet & greet that way any problems are sorted out face to face. I have found this to be very sucessful. Also our MC visit them on the day they are due to leave to check the villa over to ensure there are no breakages so they can sort that out as well before they leave. I do however email the guests when they return for their comments.[/quote]Sounds like we have the same MC Laura