We usually use Thrifty when we visit Florida (both times lol!). We have never had a problem with the service. The first time was 10 years ago when we rented a Sebring convertible for our honeymoon, then again last year we had a Dodge Charger. We did swap cars last year as there was a problem with the wing mirror and the cigarette power outlet (for the GPS) didn't work, but as we caught these things before we left the lot, it was easy to swap. I don't know what we shall be renting next year when we go, but we'll probably use Thrifty again.