Hi,
Is it usual for an owner to cancel a customers villa booking at short notice? We booked via a major travel agent in UK in January and had a specific villa confirmed. We paid the full balance in April, but 8 days before our holiday, we were told that the owner had decided to use the villa, so we were cancelled. The agent tried to get an alternative villa, but at this late stage, there is not much choice - all the best ones seem to be booked. I am sure that if we had decided not to use the villa at short notice, the owner would keep the money, but there seems to be no protection for the customer.
I thought there should be some contract with the agents to prevent this problem.
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