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Thread: Call centre conversations

  1. #1
    Gold 5 Star Member
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    Call centre conversations



    Actual call centre conversations !!!!!

    Customer: 'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'.
    Operator: 'Where did you get that number from, sir?'.
    Customer: 'It was on the door to the Travel Centre'.
    Operator: 'Sir, they are our opening hours'.
    -----------------------------------------------------------------------------------------------------------------
    Samsung Electronics
    Caller: 'Can you give me the telephone number for Jack?'
    Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
    Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
    Operator: 'I think you mean the telephone point on the wall'.
    ----------------------------------------------------------------------
    RAC Motoring Services
    Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia ?'
    Operator: ' Doesn't the product name give you a clue?'
    ----------------------------------------------------------------------
    Caller (enquiring about legal requirements while travelling in France ):
    'If I register my car in France , do I have to change the steering wheel to the other side of the car?'
    ----------------------------------------------------------------------
    Directory Enquiries
    Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.
    Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
    Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
    ----------------------------------------------------------------------
    Then there was the caller who asked for a knitwear company in Woven.
    Operator: 'Woven? Are you sure?'
    Caller: 'Yes. That's what it says on the label; Woven in Scotland '.
    ----------------------------------------------------------------------
    On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
    'I haven't got a pen, so I'm steaming up the window to write the number on'.
    ----------------------------------------------------------------------
    Tech Support: 'I need you to right-click on the Open Desktop'.
    Customer: 'OK'.
    Tech Support: 'Did you get a pop-up menu?'.
    Customer: 'No'.
    Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
    Customer: 'No'.
    Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
    Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
    ----------------------------------------------------------------------
    Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
    Customer: 'Wow. How can you see my screen from there?'
    ----------------------------------------------------------------------
    Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.
    ---------------------------------------------------------------------- -------------------------------------------
    There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
    Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

    Operator: 'Ridge Hall, computer assistance; may I help you?'
    Caller: 'Yes, well, I'm having trouble
    Jean


  2. #2
    Gold 5 Star Member MarkJan's Avatar
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    Liked the first one.
    Regards, Mark


  3. #3
    Florida Expert
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    Oh Jean I actually have a pain from laughing.[msneek][msneek]
    Olive


  4. #4
    Gold 5 Star Member
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    I thought the last one was good !!! albeit a bit naughty !!
    Jean


  5. #5
    Moderator luckylady's Avatar
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    Thanks Jean I thought the first and last was very good [msnwink]
    Barbara


  6. #6
    Florida Expert
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    Loved them!! [laugh][laugh][laugh]


  7. #7
    Loved the Word Perfect Helpline You does make you wonder how much patience is required to deal with customers like this.[clap][clap]
    Brenda
    http://www.orlandovillarental.com/florida-vacation-rental-3197.aspx


  8. #8
    Gold 5 Star Member another's Avatar
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    Arborfield, Berkshire, UK & Davenport, Florida
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    I love the word perfect one!!![laugh][laugh][laugh]
    Frances



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