I see on the budget website that they had a fastlane membership programme that seems to operate a bit like Dollar Express. It states that this operates at a number of locations but doesn't mention which ones, does anyone know if it is in place at Orlando int? I have never noticed it, but then again I haven't been looking for it.
Thanks
Yes, it operates at MCO. To use it, book through us then on your voucher you will see a link to pre-register. Doing this will mean you do not have to queue at the desk at all. Go straight over to the kiosk in the car park to collect your keys.
<blockquote id="quote" class="ffs">quote:Originally posted by FraserLynn
I see on the budget website that they had a fastlane membership programme that seems to operate a bit like Dollar Express. It states that this operates at a number of locations but doesn't mention which ones, does anyone know if it is in place at Orlando int? I have never noticed it, but then again I haven't been looking for it.
Thanks
[/quote]
Hi Roger,
That's great, I see the link on the voucher, but I am not sure which number is the reservation number - do you know which one I need to enter?
Thanks
Fraser
It's the supplier confirmation number. Enter it without spaces or dashes. Budget had a problem with their pre-reg site over the last few days, so if you get an error going on to the site, then try again tomorrow (although it might be early next week before it's sorted).
<blockquote id="quote" class="ffs">quote:Originally posted by FraserLynn
Hi Roger,
That's great, I see the link on the voucher, but I am not sure which number is the reservation number - do you know which one I need to enter?
Thanks
Fraser
[/quote]
Just a couple of points on this system at MCO.
The first time I used it, my car was ready and waiting for me in Terminal B; but I always fly into Terminal A!!! It took quite a while to sort out! IIRC there is no provision on the site to stipulate which terminal you wish to collect from.
The second point is regarding other drivers. As discussed in another thread on Budget, there is still confusion - at least in my mind.
The detailed terms and conditions(in the booklet/jacket you get from them) quite clearly state your spouse or partner is covered to drive. However there is no provision for them to sign anything(as with Dollar and Alamo) and what happens if the other driver is not your spouse or partner? As far as I can see with the cheaper cover(with the one extra driver) you could let everyone in your group drive as they are not named(e.g. Mr A. Mr B, Mr C)and they are covered - or none of them are covered.
Even with the full cover, there seems to be no provision at the kiosk for them to be named or sign for anything - all they wanted was to check my credit card was the same as the one I pre-registered.
I tried to get answers at MCO - but I don't speak Spanish!!
Robert
Like many of the people on here that have use the USCARHIRE site, we have all had some good experiences and bad ones, with Alamo, Dollar and Budget. If I have any problems with the attendants at the desk or anything I think can be resolved. I will always contact Roger at USCARHIRE and they have always resolved it to a satisfactory conclusion. Maybe you should have contacted Roger with your hiccups the first time, I am sure this is something he would only be to happy to clarify and resolve for you. Feedback from clients etc either good or bad is what is essential to improvements, this might be something that can be quite easily resolved.
CERI
<blockquote id="quote" class="ffs">quote:Robert
Like many of the people on here that have use the USCARHIRE site, we have all had some good experiences and bad ones, with Alamo, Dollar and Budget. If I have any problems with the attendants at the desk or anything I think can be resolved. I will always contact Roger at USCARHIRE and they have always resolved it to a satisfactory conclusion. Maybe you should have contacted Roger with your hiccups the first time, I am sure this is something he would only be to happy to clarify and resolve for you. Feedback from clients etc either good or bad is what is essential to improvements, this might be something that can be quite easily resolved.[/quote]
Thank you for your advice!
It would have more relevance if your assumption that I got my rental car through Roger at USCARHIRE was correct!!
I have been renting cars in the USA for many years and go at least 6 times a year, and also rent cars for my family. So I am well aware of the pitfalls of renting. However access to the MCO fast lane facilities at Budget for UK clients is fairly recent I believe.
If you read the other thread on Budget you will appreciate that there can be 'local difficulties' with Budget employees not knowing the correct procedures.
The purpose of my post was to point out that if you arrive at Terminal A your car may well be a Terminal B(or vice-versa?) I did of course get this problem sorted out for the second occasion; but it cannot be done on-line(as far as I am aware) in the registration process and it took a phone call to MCO for this to be achieved.
With the issue of a non-spouse driver(s) being covered when they use the Budget Fast lane, I have of course taken this matter up and it is with Budget and as yet they do not have an answer.
1. The current position(for Fast lane) registration is you do not put any details of the second driver.
2. The paperwork at the kiosk does not include any details of the second driver, and there is no provision to have their details added.
3. The Budget agreement terms and conditions only authorize a spouse to drive.
I go again in 2 weeks with a party of 4 and the other driver is not my spouse(I don't think marriage/civil union is an option as our wives might object!).
As it stands I am still not clear of the position for cover on the other driver, so have opted for Alamo Gold.
The purpose of my earlier post was indeed to provide feedback, and perhaps alert potential customers of this service that(if applicable e.g Terminal A arrival and/or non-spouse driver) they need to get the matter sorted with Roger or with the organisation from whom they rent their car.
Some contracts (maybe even if booking direct with Budget) only allow the second driver to be the spouse. With us, the second driver can be anyone, whether related or not. For some reason (which I have yet to figure), additional drivers are not always asked to show any paperwork whether you go to the desk or not. However, please don't bank on this, as strictly speaking they should see ID and license of all drivers.
<blockquote id="quote" class="ffs">quote:Some contracts (maybe even if booking direct with Budget) only allow the second driver to be the spouse. With us, the second driver can be anyone, whether related or not. For some reason (which I have yet to figure), additional drivers are not always asked to show any paperwork whether you go to the desk or not. However, please don't bank on this, as strictly speaking they should see ID and license of all drivers.[/quote]Thanks for that Roger, you are confirming precisely the point I was making.
Where I get my cars has exactly the same condition as yourself e.g. allows the second driver to be anyone.
However nowhere on the Budget terms and conditions does it say that the "second driver can be anyone" - it stipulates spouse!
The important point being that there is no provision(certainly on fast track) for the second driver to be named.
So, as said before, if I go with a party of 5 people; all of them could drive and if there is a problem, the one driving could say he was the sole second driver.
More worrying is that the terms and conditions specifically state the second driver must be a spouse; and frankly I don't feel happy about letting someone, who is not my spouse, drive; unless they have been cleared and named by Budget; for, as you say, "strictly speaking" they should be.
In fact the terms and conditions(I have a copy in front of me) state that unless any other driver is 'specifically authorized' they cannot drive the car.
All drivers on Alamo/Dollar/Avis are named and have to initial the agreement.
My agent, like you, has yet to 'figure this out' and is in contact with Budget on the matter.
The problem is, you are looking at the Budget terms and conditions. Agents can (and do) have a seperate set of T&Cs compared to the rental companies themselves.
If ever there is a problem (which there never has been, and we take thousands of orders) then it is the agents T&Cs that come in to play. I agree it is confusing and can be worrying if you go on to the car rental sites directly and read the T&Cs on there, or if you look at their paper T&Cs as they can differ so much.
Another good example, that often worries people, is U-Saves T&Cs regarding under age 25 drivers. If you ask U-Save directly about minimum age they will say 21, and a surcharge for age 21-25. Booking through us the T&Cs are different allowing age 19+ and no surcharge for age 21-24.<blockquote id="quote" class="ffs">quote:Originally posted by Robert5988
<blockquote id="quote" class="ffs">quote:Some contracts (maybe even if booking direct with Budget) only allow the second driver to be the spouse. With us, the second driver can be anyone, whether related or not. For some reason (which I have yet to figure), additional drivers are not always asked to show any paperwork whether you go to the desk or not. However, please don't bank on this, as strictly speaking they should see ID and license of all drivers.[/quote]
Thanks for that Roger, you are confirming precisely the point I was making.
Where I get my cars has exactly the same condition as yourself e.g. allows the second driver to be anyone.
However nowhere on the Budget terms and conditions does it say that the "second driver can be anyone" - it stipulates spouse!
The important point being that there is no provision(certainly on fast track) for the second driver to be named.
So, as said before, if I go with a party of 5 people; all of them could drive and if there is a problem, the one driving could say he was the sole second driver.
More worrying is that the terms and conditions specifically state the second driver must be a spouse; and frankly I don't feel happy about letting someone, who is not my spouse, drive; unless they have been cleared and named by Budget; for, as you say, "strictly speaking" they should be.
In fact the terms and conditions(I have a copy in front of me) state that unless any other driver is 'specifically authorized' they cannot drive the car.
All drivers on Alamo/Dollar/Avis are named and have to initial the agreement.
My agent, like you, has yet to 'figure this out' and is in contact with Budget on the matter.[/quote]
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