We arrived on Thursday early morning and thought we would spend the first few days doing jobs in the villa before ringing for our tickets to be delivered. We have never been to the parks before so this was our first time using this service (this site of course). Anyway we decided to give them a call on Monday morning. At about 8.45 on the Monday our phone rang and a guy called Doug said he was in the area and did we want our tickets to be delivered today. I would have rung them within the hour. We said we did and he arrived within half an hour. Very pleasant guy and gave us loads of information and tips about the parks. Can highly recommend using this site so very easy.