<blockquote id="quote" class="ffs">quote:Originally posted by ShirleyD
<blockquote id="quote" class="ffs">quote:Originally posted by Lynne and Bob
As ex crew, (many years ago now I must add when young & slim),
passengers were very polite too.........,

I have friends still flying who all agree passengers now on many occasions are rude & inconsiderate.
My husband is still in the airline industry, it never ceases to amaze him the rudness of passengers today & it has worsened over the last few years.

He has been sworn at, threatened as have his staff, police have to be called on a regular basis & this is at LHR. Usually as a result of a missed flight, its always someone elses fault never the passengers,
or excess baggage costs coupled with excessive amounts of alchohol.


Lynne

[/quote]

I agree Lynne, people are certainly more demanding and ruder now, though there is no excuse for rudeness on either side. Being REALLY nice to a rude passenger only makes them look ruder and normally gets many complimentary comments from other passengers [msnwink]


[/quote]

I totally agree Shirley, this always worked for me and it often defused this situation[msnwink]

I get really cross when crew are rude whatever the reason, I find the best way is to treat everyone how I would want to be treated and you really can't go wrong[msnsmile2]