Thank you!

[Genie]

I must be the unlucky one ! I have had problems the last twice ! once them not accepting my voucher and having to give my card details agiain and panicing because I was about to get charged twice ( John & Roger to the rescue and it did get sorted and I wasn't charged ) then in May took the car back empty and they said it should have gone back full and got charged another $70 which I did not get back !
It hasn't put me off booking though as I have been using them for ages and up till then hadn't had any problems !

[roger]

Unfortunately there can occasionally be the odd problem with any of the rental companies when you collect, but the important thing is how the problem is dealt with. Luckily problems are very rare.

Just to point out that your issue in May was that you were on the Silver option, so it is correct that you should take the car back empty and Dollar charge for the tank, so that wasn't actually a problem.

<blockquote id="quote" class="ffs">quote:Originally posted by Genie
I must be the unlucky one ! I have had problems the last twice ! once them not accepting my voucher and having to give my card details agiain and panicing because I was about to get charged twice ( John & Roger to the rescue and it did get sorted and I wasn't charged ) then in May took the car back empty and they said it should have gone back full and got charged another $70 which I did not get back !
It hasn't put me off booking though as I have been using them for ages and up till then hadn't had any problems !
[/quote]