Hi, I am a long time lurker here and am currently in Orlando on a nightmare holiday. I didn't rent a car as I thought I'd rely on the I-trolley for transport, BIG mistake. You have to have a car here so I thought, great I know just where to go. I booked a car earlier today for pickup at 4pm local time. Gone down to Dollar to pick up the car, after a sweltering walk to pick up the car but no record of it can be found. I thought the kissimmee branch of UScarhire would be confirming my payment. Anyway, the money has been taken, I have no car and no prospect of one till monday and cannot for the life of me find a phone number to contact anyone at UScarhire. I have e-mailed and I want to cancel as we will be leaving early Friday and really needed it for this weekend. I don't know where I stand with a refund and am running low on money. I want to make the kids last few days, at least memorable for the last few days but am scared to take any taxi's as I will not be able to afford them and days out. The kids are in the pool at the moment and I am so tearful at the moment I am at my wits end, please can someone advise me.
Many thanks