This sounds like a very unfortunate problem, and certinaly not a common problem. In your case the car had evidently missed out on the preparation hence the state it was in and the lack of water. This might also explain the problem with the seat belt latch as this is one of the standard checks Budget make.

I know it doesnt help you at all now, but this problem could have happened with any of the rental companies.

I recommend you email me (info@uscarhire.co.uk) with your order number and I'll pass this on to them as I know they are keen to hear comments whether good or bad.

I would say not to let this put you (or anyone else) off using Budget as it's not a common problem.

Regarding the desk, the last couple of weeks have been a problem. Until now, Budget have been off-site (with most customers having to get a shuttle bus). Customer booking through us have been able to go to either the Avis desk or the little make-shift Budget desk at the airport. Budget and Avis are actually part of the same company.

Any day now (this may already have happened as scheduled for first week in June) Budget's proper new desk is opening and they have proper car parking allocation with all the other rental companies in Sanford. Because of the change going on, I believe there is sometimes some confusion over the desks at Sanford. As I say, if not already sorted then this should be any day now, but in the mean time Budget advise to speak to any Avis or Budget Staff Member on arrival and they can make sure you are dealt with quickly.