pc world

[mizzy]

i am having a nightmare with pc world and a laptop that so far has had more time in repair than actual use[msnmad]

there have been a string of problems mainly down to staff not communicating with each other and i'm now again without a laptop and my years warranty is fast approaching

so far in approx 6 months of actual usage the laptop has had 3 batteries and two new chargers, the shop have had this laptop in and out of repair the first time being when it was just 6 weeks old, a repair that took a total of 9 weeks

i know my rights as a consumer but it's like trying to bang your head against a wall and it doesn't help matters that it's a 30 mile round trip to my local store

what i would like to ask if anyone else has had similar problems with pc world and do they ever come to a satisfactory conclusion

i really want a replacement laptop or at least extra warranty that covers the time the shop has had this awaiting repair (the shop have had it 12 weeks out of the 10 months we have owned it)

any suggestion or ideas on how to get past the brick wall with minimum hassle would be gratefully received, it was an expensive buy and i feel that i could have bought a much cheaper laptop from elsewhere with far less hassle

mizzy

[florida4sun]

I would ask them for a credit and bill them for your travel expenses. If they do not comply complian to trading standards.


<blockquote id="quote" class="ffs">quote:Originally posted by mizzy
i am having a nightmare with pc world and a laptop that so far has had more time in repair than actual use[msnmad]

there have been a string of problems mainly down to staff not communicating with each other and i'm now again without a laptop and my years warranty is fast approaching

so far in approx 6 months of actual usage the laptop has had 3 batteries and two new chargers, the shop have had this laptop in and out of repair the first time being when it was just 6 weeks old, a repair that took a total of 9 weeks

i know my rights as a consumer but it's like trying to bang your head against a wall and it doesn't help matters that it's a 30 mile round trip to my local store

what i would like to ask if anyone else has had similar problems with pc world and do they ever come to a satisfactory conclusion

i really want a replacement laptop or at least extra warranty that covers the time the shop has had this awaiting repair (the shop have had it 12 weeks out of the 10 months we have owned it)

any suggestion or ideas on how to get past the brick wall with minimum hassle would be gratefully received, it was an expensive buy and i feel that i could have bought a much cheaper laptop from elsewhere with far less hassle

mizzy

[/quote]

Mizzy I would ask for a replacement if its under 12 months old you should have no problems, I have had a simlar problem with and Apple Lap top and got a new one, but as you know my hubby knows the Sale of Goods Act inside out, and I agree with florida4sun I would also sent them a bill for your time and expenses asap - if you want further help it maybe worth signing up to 'Which' online legal they are fab for all this type of problem[msnwink]

http://www.which.co.uk/about_us/A/pr..._481_63492.jsp

[pieman790]

We had major problems with PC World a few years ago with a laptop. It had been back and forward for repair many times but the fault kept on developing. I took it up with their customer services department and eventually got through to a manager there. She eventually sorted the problem out and i got a brand new replacement laptop but it did take many months and quite a few calls to them.

[luckylady]

I had a massive problem with PC WORLD over a computer I purchased from them
As you say staff communication is non existent.The problem never reached a satifactory conclusion.
I gave up in the end,I will never shop there again a ccmpany is only as good as its aftersales service
[msnwink]

[another]

I agre with Mach2 - join 'Which' legal. We have been members for over 20 years and you just have to mention that you will contact them. Well worth the subscription.

[Jill]

We also belong to this 'club'. We bought our first computer from a specialist shop and had excellent service and the staff knew what they were doing when we had a crash. Unfortuantely when we bought the next computer they had gone out of business thanks to a PC World opening and they could not compete with the prices. Unfortuantely what people do not realise is PC World are only interested in the sale and not the after service. It took us ages to sort our computer out. We have now found another specialist shop so know where we will be buying out next computer from!

[tezz7628]

i am sure i heard somewhere that if a problem occured early on in the purchase and is still ongoing then the ending of the years warranty doesn't come into effect for that problem

can anybody else confirm this ?

[MarkJan]

Warranty is from purchase date. If your laptop is not fit for purpose (clearly it is not), take it back, ask for the manager and tell him/her you are not leaving until it is replaced. Make sure you have a backup of your data!

If you check the Sale of goods act its irrelevent whether its still under warranty (thats why extended warranties are a waste of money[msnwink])or not, its all down to what is a reasonable amount of time, how much much the item cost and the purpose for which the goods were acquired, so in the case of an expensive laptop you would be looking at a few years at least.................

Repair or replacement of the goods

48B.
(1) If section 48A above applies, the buyer may require the seller—
(a) to repair the goods, or
(b) to replace the goods.
(2) If the buyer requires the seller to repair or replace the goods, the seller must—
(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
(3) The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a) impossible, or
(b) disproportionate in comparison to the other of those remedies, or
(c) disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.
(4) One remedy is disproportionate in comparison to the other if the one imposes costs on the seller which, in comparison to those imposed on him by the other, are unreasonable, taking into account—
(a) the value which the goods would have if they conformed to the contract of sale,
(b) the significance of the lack of conformity, and
(c) whether the other remedy could be effected without significant inconvenience to the buyer.
(5) Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to—
(a) the nature of the goods, and
(b) the purpose for which the goods were acquired. .

We have so many battles over TV's, computers and other electrical goods and even a car and my hubby knows this act inside out, even most shops don't know it as we found out at John Lewis so I even carry notes now when I take items back, and they always have to conceed we are right, and we always get a result[msnwink]