pc world

[mizzy]

<blockquote id="quote" class="ffs">quote:Originally posted by Mach 2
If you check the Sale of goods act its irrelevent whether its still under warranty (thats why extended warranties are a waste of money[msnwink])or not, its all down to what is a reasonable amount of time, how much much the item cost and the purpose for which the goods were acquired, so in the case of an expensive laptop you would be looking at a few years at least.................

Repair or replacement of the goods

48B.
(1) If section 48A above applies, the buyer may require the seller—
(a) to repair the goods, or
(b) to replace the goods.
(2) If the buyer requires the seller to repair or replace the goods, the seller must—
(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
(3) The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a) impossible, or
(b) disproportionate in comparison to the other of those remedies, or
(c) disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.
(4) One remedy is disproportionate in comparison to the other if the one imposes costs on the seller which, in comparison to those imposed on him by the other, are unreasonable, taking into account—
(a) the value which the goods would have if they conformed to the contract of sale,
(b) the significance of the lack of conformity, and
(c) whether the other remedy could be effected without significant inconvenience to the buyer.
(5) Any question as to what is a reasonable time or significant inconvenience is to be determined by reference to—
(a) the nature of the goods, and
(b) the purpose for which the goods were acquired. .

We have so many battles over TV's, computers and other electrical goods and even a car and my hubby knows this act inside out, even most shops don't know it as we found out at John Lewis so I even carry notes now when I take items back, and they always have to conceed we are right, and we always get a result[msnwink]
[/quote]


RESULT [clap][clap][clap]

took a copy of the sale of goods act plus details and paperwork (going back to may 06) of the problem and the so called customer service we had not received into the store this morning

wait approx 2 hours and out we walked with new double spec laptop[msnsmile2] my original one is still away for repair but they bent the rules and gave us a replacement

once i showed them the printed out the sale of goods act and mentioned which legal they seemed to want to sort the problem out on the spot[msnwink]

yes 2 hours is a long time but we browsed around the retail park and we're very happy

thanks to everyone and especially Julie[msnsmile2]

That's great news I am so pleased[clap][clap][clap][clap]

[Jill]

Julie thank you for printing out the section of the act. I think if I have any further problems in future I am going to start taking a copy of the act with me when dealing with 'customer service departments'.

Jill you are very welcome, its worth knowing that even without extented warranties with most white goods it is whats deemed reasonable and thats normally around 5/6 years[msnsmile2]

[Snapper]

Mizzy, glad to hear that you've got this all sorted now.

Just to pick-up on something you typed above where you said that 'they' (PC World) bent the rules in order to give you a new laptop there and then.

It's worth remembering that the Sale of Goods Act is the law. No store (or any other business) can contract out of the law in any way, shape or form.

So PC World can make up whatever rules they like, but if those rules contravene the law (i.e. the Sale of Goods Act) it means that they (PC World) cannot even enforce their own rules.

So they haven't really bent the rules, because those rules were not legal to begin with.

There are so many stores, especially the large groups and chains, that don't seem to train their staff to a sufficient level to understand this.

Good news that you've got it all sorted!

[mizzy]

sorry Steve, i mean't that they bent their own rules, they needed an authorisation voucher from HO to replace the product and they where struggling to get that on the same day [msneek]

so i walked out with a new laptop without any paperwork on their side to show the one they now have missing from stock

my receipt will be posted as soon as they have the correct HO paperwork, i've hung on to all my original paperwork and i asked the mgr to sign paperwork to say that the new laptop was replacement goods and date it because i didn't like the idea of "waiting for a receipt"

once bitten, quite shy[msnwink]

Mizzy

[gail and david roberts]

Mizzy thats Great news so pleased for you
I would also still send them a bill for the Travelling you have had to do in the Last couple of months
I bought my Computer with them and after a year I had to have the fan replaced
because I didn't take it back to them
and had my own computer guy to fit it they wouldn't help , with parts
I needed it up and running as soon as possible
and with PC world it would had taken weeks or months ,
so I will near buy a computer from them again [msnmad][msnmad]
Cost me over £150.00 to rebuild my computer just because of the fan had pack in