I'm hoping someone here can offer me some advice.
I recently stayed at a villa (for the 3rd time) and whilst there we lost power and water for 3 days. The management company was quite frankly less than useless, no offer to move us, no real help at all other than 'I'll email the owner'. It cost a fortune in phone calls tracking the owner down and services were eventually restored on the afternoon of day 3 with an offer from the owner of a refund for the time without power + replacement food etc. I thought this was fair enough and we carried on with our Christmas although I won't deny it put a dampner on things.
We've now returned and the refund offer has now been for the cost of replacement food etc only, no mention of the services lost as previously offered. We've already got another booking arranged for the same property later in the year and have now decided that due to the handling of the whole thing we'd rather find somewhere else to stay, a decision I consider to be wholly understandable. Since asking for my money back, my emails are now being ignored and I just wondered if any other owners/renters had been through anything similar/what you'd do in these circumstances?
Any help would be very much appreciated before I resort to other channels.
Thanks in advance.
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