I was told it was switched on but had to be turned up because it was cooler and no cover was used. However this was not our fault and the pool was not usable for 2 days.

I have been told that the owner feels the shower handle was "accidental damage" so is only charging us half the fee.

I'm really not happy at being treated this way and feel that there should be somewhere to warn potential renters of this type of thing. I will never book from this owner again as I feel he is not being fair regarding a refund.