something is niggling away at me

[mizzy]

can you help or advise with this

i have booked a villa through ov and before paying my deposit the owner happily answered any question via e.mail within hours of me asking them

but any enquiries since paying my deposit seem to take much longer to get answers too which makes me a little worried

what i'm wanting to know is this, do OV ask the owners that advertise to agree to a code of conduct or to follow certain guidelines when processing bookings or general enquiries?

Mizzy

[floridadreamvilla.co.uk]

If you want to email me the name of the owner or the villa ref number I can give them a nudge - john@orlandovillas.com

[mizzy]

i'm worried about doing that John like i said i don't want to make waves as i seem to recall another post not so long ago where the persons booking was cancelled by the owner because of the nudge and despite the niggle i'm unwilling to risk it

Mizzy

ps i'm also going to edit the original post because i'm worried too that the owner may read and act negatively to it[msnsad]

[floridadreamvilla.co.uk]

I don't think you should be worried - I'm sure it is something and nothing and we've helped out lots of people this way in the past.

The incident you refer to is very much a one-off and the first time we have ever heard of anything like that. All of our private owners are a pleasure to deal with normally and that's the way we'd expect them to be as our own reputation is on the line too.

It's usually something as simple as the owners being away from home on vacation and not having good access to emails.

<blockquote id="quote" class="ffs">quote:Originally posted by mizzy
i'm worried about doing that John like i said i don't want to make waves as i seem to recall another post not so long ago where the persons booking was cancelled by the owner because of the nudge and despite the niggle i'm unwilling to risk it

Mizzy

ps i'm also going to edit the original post because i'm worried too that the owner may read and act negatively to it[msnsad]
[/quote]

[Lynne S]

Hi Mizzy,

Perhaps they could be away on holiday themselves, hence the delay in answering you. Or has it been over a longer time period?
I think all owners should always be prompt and courteous when answering guests questions. I'm sure there is nothing to worry about and they will hopefully get back to you asap

[floridageoff]

Do you have a telephone number for the owners? I'm sure a quick call to them would put your mind at rest.

[gwendolinemary]

I think most people are a bit wary when booking something like this on the internet, especially if it's the first time - it's a lot of money and you're dealing with someone you've never met so you don't know how honest they are etc. However, judging by what I've read on this site , all the owners seem to be a decent bunch! And before they've got their home listed on this site, they're obviously keen to get it rented out so I can't see why they would cancel your booking just because you chase them up a bit! I'm sure there's a good reason for their delay in getting back to you.

[jackie greaves]

Mizzy,
I am sure there will be a simple explanation for this and that you have nothing to worry about. Have you tried to phone them?

[JoRo]

I agree with the others - sometimes life can just get hectic and keeping up with emails can be difficult.
However I think if it was me I would send a nice email and just politely check all is ok - but I am sure it will be.The system of authenticating owners on here is very good and well run by John and Roger.
Joyce

[christhear]

Mizzy

As others have said try giving them a call. I have had terrible trouble with my email on and off since saturday, server problems. A couple of times i have been off line for 12hours plus. If they have the same service provider this could be the problem. Also as others have said they may simply be on holiday with little access to the internet.