We have only had to wait once for a hire car and that was for nearly an hour. When I went back to the desk to enquire what the problem was I was told that I was next in line for an Intermediate Car. Another customer overheard me telling my husband what I had been told, when I explained to this gentleman how long we had been waiting and also how long we had been travelling he said that we shouldn't have had to wait so long. When he was called to the desk for his car he must have said something to the staff as we were called up next and upgraded to a 4 x 4.[msnsmile2]