Yes we did complain and the duty manager came across to us with a feeble excuse of we had arrived at a change over of staff shifts and our food would be on our table soon and he would make sure it was hot!!!
The way he said it sounded as though food was usually warm at best. We made a decision not to return even though it is really convenient for us as well. Shame.
Linda
It is a pity when something is handy but service lacking. We have not had any problems with bad service and ony left on New Years Eve as it was too long a wait so early in the evening. Will be paying another visit next month no doubt but if I find the service lacking I will be teling them loudy of course
Guys why not follow your complaint up in a letter see what transpires?
CDV
We ate there twice on our recent visit and thought it was fine, except the wait for the table - this seems more to do with what they feel they can handle than what tables are available! Otherwise food was fine and service was acceptable (good by UK standards!). So we will be re-visiting.
I would agree with CDV to write as if upper management don't know that there is an issue then they can't deal with the problem.
Euan
Posting Permissions
Reply With Quote
Bookmarks