Complaint to Virgin

[MarkJan]

Excellent news, well done for finding somebody who cares!

Diane, this is such good news and it so nice to hear some positive feedback for a change.

This lady obviously did her job very well and I am not sure all her co workers would have been so attentive.

You may have already done this but it would be worth putting this in writing to Virgin, this kind of feedback would then go on this ladies file and would help if she went for any kind of promotion etc[clap][clap][clap]

So well done Virgin and well done Diane[clap][clap][clap][clap]

[LiesaAnna]

i did as what is suggested by mach2 and got a very lovely letter back, thanking me for taking the time and trouble to let them know and that they did appreciate people doing this
maybe you should do the same?

[Madabouttigger]

I sent an email back to Virgin the same day singing her praises - great minds obviously think alike [msnwink][msnsmile2][msnwink]

Diane.

<blockquote id="quote" class="ffs">quote:Originally posted by Madabouttigger
I sent an email back to Virgin the same day singing her praises - great minds obviously think alike [msnwink][msnsmile2][msnwink]

Diane.
[/quote]

Great Diane!! She will get a copy of it and she will be really pleased no doubt[clap][clap][clap]

[LiesaAnna]

well done Diane, it is always good for the people upstairs knowing they have some very valuable
members of staff to whom they can rely on and know they will do their jobs properly!!

[SDJ]

It is great news that you were treated well by Virgin and gives me a little hope.

I travelled back on Friday with them - my 8th late flight in the past 12 months. This time I missed my connecting flight to Plymouth. They told me at Orlando they would sort out the next available flight when I got to Gatwick. No such luck. I have ended up paying for another single ticket.

I have sent a letter to Customer Services yesterday, so maybe there is hope that I may get a refund for my single ticket!!

[domster]

It is always good news to hear that people do their job correctly. so often on here we here of the opposite.

[Maria Knight]

Great news! Virgin was getting bad press for a while.
This has certainly helped them.

[Sharon G]

I too had to complain about Virgin last November after our flight was cancelled and we'd already waited 7 hours in the airport before being told this.
I was so upset as without this flight I would have missed my connection the following day for our onward journey. Virgin had arranged for everyone to be transferred to a local hotel until the following day but this obviously was no good to ourselves.
The guy at the Customer helpdesk eventually got us on another flight from another airport later that night, arranged a taxi to take us there and also a hotel in New York before connecting on. He also arranged for us to be upgraded to premium!!
...now thats what I call a very nice man[msnsmile2][msnsmile2]