> Last week, we took some friends out to a new restaurant and noticed the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange. When the busboy brought our water and utensils, I noticed he also had a spoon in his shirt pocket. Then I looked around and saw that all the staff had spoons in their pockets.
>
> When the waiter came back to serve our soup I asked, 'Why the spoon?' 'Well,' he explained, 'the restaurant's owner hired Anderson Consulting to revamp all our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons dropped per table per hour. If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.'
>
> As luck would have it, I dropped my spoon and he was able to replace it with his spare. 'I'll get another spoon next time I go to the kitchen instead of making an extra trip right now.'
>
> I was impressed. I also noticed that all the waiters had a string hanging from their flies. So before he walked off, I asked the waiter, 'Excuse me, but can you tell me why you have that string
right there?'
> 'Oh, certainly.' Then he lowered his voice. 'Not everyone is as observant. That consulting firm I mentioned also found out that we can save time in the restroom. By tying this string to the tip of you know what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39 percent.'
>
> I asked, 'After you get it out, how do you put it back in?'
> 'Well,' he whispered, 'I don't know about the others, but I use the spoon'!!!
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