There are problems with every system of course, but at least the prospective guests have a wide selection of wonderful villas to choose from on this site.
I would caution those looking at the popular dates because they get booked up very quickly. (For example I find Easter is fully booked at least 12 months in advance, and usually Christmas and most of the school summer holidays and October half terms as well.) As Lesley says we are usually happy to hold the dates for a couple of days while flights get booked and shift round if necessary, if our villa is the one wanted.
However I do not respond to general enquiries unless I can match the dates and specification, although if I match the specification and am out by a day or two I will then reply!
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